Yes, you can trust a migration agent—but only if they are registered with MARA (Migration Agents Registration Authority). This is the critical factor that protects you.
MARA-registered agents are bound by a strict code of conduct, professional standards, and immigration law. They must maintain professional indemnity insurance, undergo regular training, and can be investigated if they breach their obligations. If something goes wrong, you have recourse through MARA's complaints process. Unregistered agents operate outside this system entirely, leaving you vulnerable to poor advice, overcharging, or even fraud.
You can verify an agent's registration by searching the MARA website or asking them directly for their registration number. Legitimate agents will always provide this openly. They should also clearly explain their fees upfront and give you a written agreement before starting work.
What migration agents can and cannot do matters too. They can prepare applications, gather documents, communicate with the Department of Home Affairs on your behalf, and represent you in visa matters. However, they cannot guarantee visa approval or make promises about outcomes—immigration law is complex, and decisions depend on your individual circumstances and how Home Affairs assesses your application.
Choose an agent who takes time to understand your situation, explains the process clearly, and answers your questions honestly. Red flags include promises of guaranteed visas, pressure to pay large sums upfront, or reluctance to provide credentials.
For peace of mind and to protect your migration prospects, always use a MARA-registered migration agent. They have the training, accountability, and legal authority to guide you properly through the visa process.