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Before you sign anything

What does a ndis provider actually cost?

Capped at $100.14/hrReviewed July 2026

Your NDIS plan pays. The NDIA sets price limits, and a registered provider cannot charge above them.

NDIS pricing is not a negotiation in the way the other categories are — the NDIA publishes maximum prices, and registered providers cannot charge an agency-managed or plan-managed participant more than the limit. Level 2 support coordination is capped at $100.14 per hour. If you are quoted above a price limit, that is not a premium service; it is not allowed.

How they actually get paid

  • Your plan funds the support. Depending on how your plan is managed, the NDIA, your plan manager, or you pay the provider.
  • The NDIA publishes price limits annually in the Pricing Arrangements and Price Limits document. Registered providers must stay within them.
  • Unregistered providers are not bound by the price limits — and can only be used if you are plan-managed or self-managed.
  • Travel and non-face-to-face time can be charged in defined circumstances. These are the most common source of surprise invoices.

The fee structures you'll be offered

Support coordination — Level 2

Capped at $100.14 per hour. This is the level most participants receive.

Support coordination — Level 3 (specialist)

A higher cap applies for specialist support coordination, which is for complex situations rather than a standard upgrade.

Service agreements

Get the rates, the cancellation terms and the travel-charging rules in writing before you start. You are allowed to negotiate below the cap.

Walk away if you see this

  • A quote above the NDIA price limit from a registered provider. Ask them to point to the line in the price guide that permits it.
  • Refusing to put rates and cancellation terms in a written service agreement.
  • Pressure to sign for more hours than your plan actually funds.
  • Vagueness about whether they are registered with the NDIS Commission — that is a public register, and you can check.

Ask these before you sign

  • What is your hourly rate, and how does it compare with the NDIA price limit?
  • How do you charge for travel and non-face-to-face time?
  • What are your cancellation terms?
  • Are you registered with the NDIS Commission, and can I see your registration?

Where these figures come from

These are category benchmarks, not quotes. Individual fees vary — always get the total in writing before you engage anyone. Reviewed July 2026.

Now compare ndis providers — every one checked against a register.

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