Review Moderation Policy

Who can write a review

Anyone who has personally used the services of a migration agent, education consultant, or other professional listed on CompareMyAgents may submit a review.

To be published, every review must pass email verification. The reviewer must click a one-time link sent to the email address they provided. Reviews that are not verified within 24 hours are automatically discarded. Learn more about our verification process.

You may not review if you are:

• An employee, director, or owner of the business being reviewed
• A family member or close associate of anyone employed by the business
• A direct competitor of the business
• Acting on behalf of another person or organisation to write a fake or misleading review
• Reviewing a business you have not personally used

What we publish

We publish reviews that are honest, specific, and based on genuine personal experience.

Acceptable content includes:

• Accounts of your direct experience with the business, positive or negative
• Factual descriptions of services received, communication quality, pricing transparency, and outcomes
• Critical feedback that is fair and based on your experience
• Recommendations or warnings based on your interaction
• Descriptions of service delays, errors, or problems you encountered

We also accept:

Negative reviews, including very low ratings. We do not suppress critical reviews because a business is dissatisfied with them. A platform that only shows positive reviews is not a comparison platform.

What we remove

We remove reviews that violate this policy. Removed reviews are not permanently deleted — they are archived internally for dispute resolution and legal compliance purposes.

We will remove a review that contains:

• Defamatory statements — false factual claims presented as true
• Personal identifying information about staff members (full name, address, phone number)
• Discriminatory language based on race, gender, religion, disability, or other protected attributes
• Threats, harassment, or abusive language toward any individual
• Content that has no relevance to the business being reviewed
• Promotional content, advertising, or spam
• Confidential information obtained under a non-disclosure agreement

We will also remove a review if:

• We determine it was written by a competitor acting in bad faith
• We determine it was written by an employee, owner, or associate of the business
• The reviewer requests its removal within 14 days of submission
• A court order requires its removal
• We discover the email verification was completed fraudulently

Rules for businesses

Businesses listed on CompareMyAgents — whether they have claimed their profile or not — are subject to these rules.

Businesses may not:

• Ask clients to leave reviews in exchange for discounts, refunds, or other incentives
• Instruct employees or associates to write positive reviews of their own business
• Engage third-party services to generate fake reviews
• Contact reviewers to pressure them to modify or retract a negative review
• Submit legal threats or takedown demands to suppress legitimate negative feedback
• Misrepresent their identity when submitting reviews of competitor businesses

Businesses may:

• Ask satisfied clients to leave honest reviews on CompareMyAgents
• Report reviews they believe violate this policy using our reporting tool
• Provide evidence when disputing a review they believe is fraudulent
• Contact us to correct factual errors in their profile information

Business response functionality is not yet available. We are building this feature and will notify listed businesses when it launches.

Dispute process

For reviewers

If your review was removed and you believe this was in error, contact us at reviews@comparemyagents.com.au with your submission details. We will review the decision within 5 business days.

For businesses

If you believe a review about your business violates this policy, use the report function on the review or email us at reviews@comparemyagents.com.au. Please include: the business name, the approximate date of the review, and a specific explanation of which policy rule you believe was violated and why.

We investigate all disputes. We do not remove reviews solely on the basis of a business complaint — we require evidence of a policy violation. Our typical review timeline is 5–10 business days.

What we do not mediate

We do not mediate factual disputes between a reviewer and a business about what happened. If a reviewer says an agent was slow to respond and the agent disagrees, we cannot determine who is correct. We moderate against policy violations, not factual disagreements.

Reporting abuse

If you see a review that you believe is fake, fraudulent, or in violation of this policy, please report it. Use the report link on the review card, or email reviews@comparemyagents.com.au with the business name and a description of your concern.

We take abuse reports seriously. Platforms that ignore manipulation become useless. If you identify a pattern of fake reviews — for example, 10 five-star reviews submitted in a single week from new accounts — please tell us. We investigate patterns, not just individual reviews.